TSVGA PARFVMS LLC assumes no liability for potential allergic reactions, or harm caused by not following these guidelines. Reading and Accepting these terms are required before being able to view items in store and purchase.
Shipping options list an approximation of how long items will take to be delivered. These approximations are not guaranteed and refunds will not happen just because shipping is taking longer than expected. We all need to be considerate of the fact that once it is in the hands of the postal service, it is out of our control. If you would like to contact the postal carrier regarding your concerns about delivery, feel free to do so. You have the tracking number. It is not to be put on TSVGA to do this. Extra time for delivery especially needs to be expected during COVID.
TSVGA is not responsible for any lost or stolen packages. Once you have received your tracking number and the postal service has received the order, the job of TSVGA has completed and the rest is in the fate of the postal service. If you are worried about theft from your front door or mailbox, you may want to consider getting a PO box. TSVGA is not responsible for orders confiscated by customs, and is not responsible to cover any duties, fees or taxes. You may request for a lower value to be declared on the package, but know that this makes the insured amount lower as well.
There is an add on option for every fragrance to purchase shipping insurance. This is the only way to receive compensation in the event of a loss during shipping. In that event, you are responsible for filing the claim. Any additional info you need for the claim will be provided.
TSVGA is not responsible for following up with postal service or customs if an item is lost or taking longer than expected in transit. You are provided with a tracking number to do this yourself if need be.
TSVGA is a one-man operation. This one man also has another full time job on top of running this brand and the physical store, so please understand of the time constraints I am already faced with. There is not enough time in a day as it is, hence these strict disclaimers, so thank you for understanding and still supporting.
If you do not read these disclaimers and you email me about any of the above mentioned, I will simply link you to this page to re-read. Maybe someday the company will grow to where there is a level of customer support that has staff who can help track down orders, or the resources to take on more liability with shipping mishaps, but at its early growing phases, these things are just not feasible. I understand this is not ideal.
*** TSVGA is currently not offering international shipping due to increased shipping delays and holding times in customs. The only exception currently is if you are willing to pay via cryptocurrency or venmo, we can do the transaction outside my website. Apologies for this current strict policy, it has been developed for good reason based on recent experience with this issue. Email email@example.com if you wish to order this way after reading all of the terms and agreements ***
Please take your countries shipping and customs restrictions into consideration. Buy at your own risk. As stated in the liability section, TSVGA is not responsible for the delivery of the order after it is given to the postal service. Refunds or replacement items are not promised. If you are unsure of how it will go through customs, order a sample pack first to ensure it arrives safely before spending more money on bottles. TSVGA has no control over how long your country holds the order in customs, and they are entitled to hold it for as long as they like. It is not unheard of for it to take a few months to arrive. TSVGA is not responsible for contacting your customs about the item. That is on the buyer. If USPS is used, their answer will always be "we cannot do anything about it once it arrives to another country."
TSVGA does not follow IFRA regulations that hinder creative potential. Use TSVGA fragrances like you would with any other artisanal fragrance: AT YOUR OWN RISK. All fragrances have been tested on the perfumer prior to release and there have been no issues, but everyones skin is different. If you have sensitive skin it may be best to test on a small patch of skin first. If you ever do have an issue with this, you can return for a full refund or exchange toward a different fragrance, as long as the fragrance you are returning is mostly full (missing no more than 1-2ml) and has not been tampered with.
Please email firstname.lastname@example.org if you have allergies to any ingredients BEFORE YOU BUY. I will confirm or deny the existence of said ingredients in each perfume (since I do not openly provide note breakdowns).
Never test on open wounds, abrasions, rashes, or any pre-existing injuries. Spray on a test strip of some kind to be able to control rubbing a small amount on your skin in desired location on arm. Watch for redness and if reaction occurs, rinse off that patch of skin with soap and water.
Do not drink perfume or you will get very sick and maybe die.
Perfume is not a toy and should be kept safely away from small children. TSVGA and its affiliates are not liable if you do not take these precautions.
Keep perfume away from open flame.
No liability will be assumed by TSVGA or its affiliates if you choose to drink perfume, spray into eyes, open wounds, rashes, etc.
These perfumes are dark in color (done so naturally), and will stain clothing, so it is not recommended to spray on clothes. TSVGA is not responsible for replacing stained clothing if you choose not to follow this suggestion.
Please note that the original circular TSVGA bottles are refillable and can be easily tampered with if you are buying a used bottle from someone in the fragrance community. TSVGA is not responsible for this.
The old style bottles are handmade by James Barry. There may be variations compared to what is shown in the pictures. No two wood plaques are identical (they are hand cut natural wood from small trees), and sometimes the logo appears lighter or darker depending on the heat in which it was burned. Some logos may appear faded in some areas, or a little off-center. This is normal and part of the handmade process. Caps are also hand wrapped with suede.
TSVGA will always send replacements if products happen to leak or break due to defectiveness.