Frequently Asked Questions
See if you can find your answer here before emailing
Per the terms and conditions you agreed to upon purchase:
“Shipping options list an approximation of how long items will take to be delivered. These approximations are not guaranteed and refunds will not happen just because shipping is taking longer than expected. We all need to be considerate of the fact that once it is in the hands of the postal service, it is out of our control. If you would like to contact the postal carrier regarding your concerns about delivery, feel free to do so. You have the tracking number. It is not to be put on TSVGA to do this. Extra time for delivery especially needs to be expected during COVID.
TSVGA is not responsible for any lost or stolen packages. Once you have received your tracking number and the postal service has received the order, the job of TSVGA has completed and the rest is in the fate of the postal service. If you are worried about theft from your front door or mailbox, you may want to consider getting a PO box. There is an add on option for every fragrance to purchase shipping insurance. This is the only way to receive compensation in the event of a loss during shipping. In that event, you are responsible for filing the claim. Any additional info you need for the claim will be provided. TSVGA is not responsible for following up with postal service or customs if an item is lost or taking longer than expected in transit. You are provided with a tracking number to do this yourself if need be.
DHL has been removed as a shipping option due to several issues and absolutely horrendous customer service. USPS is currently the only option. This has not been an issue with most countries, but there have been a few (sweden, saudi arabia, kazakhstan) that were held in their customs for several months. There will be no refunds if customs is holding your package for an unfair amount of time. I am telling you right now this is a possibility, as the postal service has told me each country is entitled to hold something for as long as they want to and there is nothing we can do about it. This is a crappy thing but I am as transparent about it as I could possibly be so that you can make an informed decision, and then choose to buy shipping insurance with your purchase if you do not want to take on this risk. An extra few dollars for peace of mind seems well worth it. I always declare as essential oils with a lower value so you dont have high taxes to pay on it upon import.”
If “collaborate” involves you paying for the product…
Bro it’s just the daily messages asking for free shit. So disrespectful. Ya know bro?
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If you do not see it in the shop, the answer is no. Feel free to read the archives for information on discontinued fragrances.